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In the world of marketing, one thing remains constant: customer experience is king. Customers have more choices than ever before, and a seamless experience is crucial for success. This is where marketing automation comes into play. It completely revolutionizes the way that companies interact with their prospects and customers. In this blog post we’ll explore how marketing automation helps your company elevate the whole customer experience to new heights.
Before we get into the ‘how’, let’s first make sure that we’re on the same page about what marketing automation really is. It refers to the use of software and technology to streamline, automate and measure all kinds of marketing tasks, campaigns and workflows. The software takes care of all kinds of easy and/or repetitive jobs that you would otherwise have to do manually. It works 24/7 for your business.
Now that that’s clear, let’s take a closer look at how exactly marketing automation helps your company create much better customer experiences.
In marketing these days, you really need to apply personalization. People expect it from you. Your marketing automation platforms allows you to create highly personalized experiences for your target audience. Even if your customer base is huge and diverse, automation can take care of that for you. By analyzing customer data and behavior on your different platforms, your automation platform can segment your target audience automatically and send tailored messages that really resonate with them.
Imagine sending targeted emails to different segments based on their industry, role, or previous interactions with your brand. This level of personalization enhances engagement and it also demonstrates that you truly understand and cater to your customers’ unique needs. Your target audience will definitely appreciate that.
A very obvious advantage of marketing automation is the ability to communicate fast. Automation tools use triggers to fire off emails, messages and alerts based on events like a page visit, email open, download or form submission. It does do much quicker than you could ever do yourself, especially at scale.
Let’s say a prospect visits your pricing page but doesn’t request a quote. Your automation platform can then automatically send a follow-up email with some information about your services and a link to book a meeting with your team for example. Being proactive like that ensures you can stay top of mind whenever your leads are ready to make a purchase decision.
Marketing automation is so powerful because of it’s capabilities to store and analyze data. Every interaction, conversion and click can be tracked and saved. This all provides insights into your customers’ and prospects’ behavior and preferences. You can then use these data to refine your marketing strategies and run better campaigns.
You also need to take into account that automation tools usually integrate really well with CRM (customer relationship management) systems. I mean, look at Hubspot: it’s a powerful CRM and automation platform in 1 central location, offering you seemingly endless capabilities for automation. This enables your sales and marketing team to align and collaborate well. That makes the hand-off to sales efficient and leads to a more cohesive customer experience.
Customer journeys can vary, but in B2B they tend to be long and complex. Budgets are bigger, decisions take longer and need to be taken by several people. Marketing automation platforms excel at nurturing leads and guiding prospects through every funnel stage. Workflows that send the right content at the right time can help prospects through some pain points and are great to build trust over time with prospects. That’s a lot harder to do manually.
In the end, we are convinced marketing is all about building relationships. Inbound is great for that. Automation platforms allow you to maintain and even strengthen existing relationships easily. Think of personalized thank you emails, feedback requests, exclusive content or invites for clients, etc. These are all great ways to keep your customers engaged and satisfied with your services. And as we all know, happy customers are great ambassadors for your brand.
So there you have it. Marketing automation is not just a tool; it’s a game-changer for your marketing. From personalization to data-driven decision, the benefits are big. That makes automation a must-have for any company that wants to grow in this day and age. So if you haven’t already embarked upon the automation train, now is the time to do so. Elevate your customer experience and stay ahead of the competition with the power of automation. Your customers will be grateful and your ROI will increase.
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